ALL RETURNS are for store credit only.
ALL GRAPHIC tops & graphic custom orders are final sale. (they are all made in house on order)
For shipped orders - all returns must be made within 2 weeks of delivery date of the order For local pickup orders - all returns must be made within 2 weeks of order
To return items that ARE eligible for return Product must be unworn and unwashed with tags still attached. Item must be free of perfume, cigarette smoke, or stains. Return shipping is the responsibility of the customer and original shipping fees are non-refundable. We recommend you use a Canada Post and a tracked shipping method for your return as packages lost in transit are out of our control. You can also drop your return off at one of our pickup locations.
Damaged Items All items are thoroughly inspected before shipping but in the event that an item is damaged or defective upon receipt we must be contacted within 3 days of receiving the product in order to receive a full refund. Passion Fuels Boutique will be responsible for all costs associated with replacing and returning the item if the item is damaged or defective. Damages caused by removing hang tags will not be accepted.
Exchanges We do not offer traditional exchanges. Any items that are sent back are processed as returns. You are more than welcome to send in any items that do not fit, wait for your store credit, and then purchase the correct size with your store credit, but please be aware that many of our items sell out quickly, so there is a chance your correct size will be gone before we receive and process your return.
As of June 10, 2020 any orders that are cancelled once they've been placed will be refunded as store credit. Cancellations will no longer be refunded to the original method of payment. Once orders have been processed in the warehouse they can no longer be cancelled.
If you are not happy with any of your purchases from us for a different reason please send us an email @ firstname.lastname@example.org
or phone @ 1-780-818-1081 and we will work with you to rectify the situation.